October 11 – 12, 2023
LIVE from Nashville, Tennessee
Tennessee Credit Union Connect gives credit union professionals an unprecedented opportunity to evaluate the latest products and services, learn in high-level educational sessions, meet with industry experts, and network with fellow credit union colleagues. It’s a truly unique opportunity to find out how to meet tomorrow’s challenges today.
Aunalytics: How to Win Wallet Share while Cutting Costs in Operations
Corporate America Credit Union: Digital Experience: Can We Compete?
Glia: Channel-less Interactions
Trellance: Blue Print for a Cloud Strategy
WIPFLI: Are you really ready for AI? – A guide to using AI with your credit union data
Schedule at a Glance
Wednesday, October 11, 2023
1:00 – 5:00 p.m.
- Young Professional Roundtable
- Small Credit Union Roundtable
- Shared Branch Users Meeting
5:00 – 6:30 p.m.
Free Cocktail reception and networking: food and drinks are on us as you connect with friends, co-workers, peers and industry experts.
Thursday, October 12, 2023
Exhibit Hall Opens. The Exhibit Hall is open all day.
9:00 – 9:45 a.m.
9:45 – 10:15 a.m.
Visit with the Vendors
10:15 – 11:00 a.m.
11:00 a.m. – 11:45 a.m.
Visit with the Vendors
11:45 a.m. – 12:30 p.m.
12:30 – 1:30 p.m.
Lunch – Visit with the Vendors
1:30 – 2:15 p.m.
2:15 p.m. – 2:45 p.m.
Visit with the Vendors
2:45 p.m. – 3:30 p.m.
Raffle Prizes & Show Concludes
2023 Sessions, Topics and Presenters
Thursday, October 12
Making the Most of your Member’s Experience
Lisa Pavelski will share insights about changing member behaviors and discuss the impacts to Credit Unions future strategies. The session will focus around taking lending insights into action but the talk will be insightful to anyone who is responsible for member experience and digital capabilities throughout the Credit Union.
Questions to ponder:
- How are your member lending needs evolving?
- How are you leveraging digital to meet those needs?
Director of Digital Capabilities, Lending Member Experience
Recapture In a Raising Interest Environment.
Recapture and refinancing pose a significant challenge in a rising interest environment. Loans that consumers got even 9 / 12 / 18 months ago were at lower interest rate levels. Consumers are more rate-sensitive than ever which has shifted their mindsets. We are now seeing consumers explore refinancing immediately after getting a loan because the rates they got on their original loans are perceived to be disproportionately high. The good news is consumers are comparing the structurally lower credit union rates with commercial lenders rates – this is where you will gain members and movement! This session will focus on how to successfully recapture debt in a rising interest environment. Clutch can help turn your credit union into a fintech, helping members and nonmembers apply for auto loans, personal loans and credit cards.
Reduce Cyber Risks by Securing your VIP: Vendors, Internal Controls, and Passwords
Today’s hackers are looking for critical security weaknesses, and most often, these are on your VIP List. Vendors, Internal Controls, and Passwords are the reason for most data breaches today.
Join the Ethical Hackers from Zelvin Security as they discuss how your organization can to shed light on effective strategies for addressing these weaknesses.
Our discussion is nontechnical, yet highly informative on low cost and cutting-edge security practices that your credit union can use to decrease security risks. Using these practices, you’ll not only safeguard your members’ sensitive data but also uphold your institution’s reputation and compliance standards.
Hot Topics in Commercial Lending
Commercial Lending is a never ending sea of change, and whether you are considering adding commercial loans to the services you offer your membership, or are trying to keep up with everything going on, this session will provide useful and timely information on getting started and on what to expect from an uncertain economy, a rising rate environment, regulatory changes, and the constant changes in loan examinations and the impact on your portfolio.
President & CEO
Innovative Business Solutions
How a Credit Union Can Grow on the Backs of Tennessee Big Banks
Join us as we use our local data to explore:
- What are the main reasons customers at Tennessee big banks are unhappy?
- What is essential for you to communicate to draw them to YOUR credit union?
- What will make Tennessee consumers switch?
- What they think of local credit unions?
Senior Associate Consultant
Are you really ready for AI? – A guide to using AI with your credit union data
- What really has occurred with the introduction of AI in the Financial Services space
- Our future post the AI surge
- Is your Data ready for AI?
- Preparing for AI in your organizations – avoiding the potential pitfalls, and maximizing your focus to what matters
- How to prepare meaningful and complaint uses of AI to improve your organization’s effectiveness, efficiency, and member satisfaction
Jen Ehmcke, Senior Consultant, Modernization Analytics & Comm
Carlos Vega, Director, Digital Strategy
Let’s Get “Phygital”: Seamless Digital and In-Branch Experiences
As our physical and digital worlds collide, what is your credit union’s “Phygital” (physical + digital) strategy?
Most CUs agree that strengthening relationships with their members through both in-branch and digital conversations is not only important but increasingly vital to the success of any credit union. In the process, seamless experiences that transition smoothly between the physical and digital worlds are key.
In this session, Dave Norton, CRO at Eltropy, will provide an overview of how a credit union can roll out an effective digital and in-branch communications strategy, including having a baseline of communications technologies like Text, Video Banking, Secure Chat and voice.
Attendees will learn:
- What a “Phygital” strategy means for a credit union
- How in-branch and digital conversations can be used seamlessly
- Why each method of communication is effective at different times
Having a “Phygital” strategy is increasingly paramount to the success of any community bank or credit union. Building such a platform systematically, securely, and compliantly will ensure that members receive a personalized, seamless experience, wherever they are – in-branch, on their phone, or on any device.
Clarity in the Midst of the Chaos, Part II
Revisiting a talk from the summer of 2022 where we focused on rising rates and the impact to cost of funds, earnings and net worth we’ll again attempt to focus on a framework to remove the “noise” and uncertainty of the market. How do we gain clarity on strategy for our members while so much is unknown? During our time, we will apply a different lens to this market in order to gain a better understanding of what this all means for “capital” allocations in the future.
Performance Trust Capital Partners, LLC
Collaborate to Grow: The Power of Strategic Partnerships for Credit Unions
Collaboration has been a strength in the credit union industry for many years. As member
preferences become more and more digital-focused, credit union leaders are looking for
strategic fintech partnerships to enhance member experience and expand product and
service offerings. But how do you find the right partner? What does success look like? And
what is the difference between a true partnership and a vendor?
Join Eric Loehr, Chief Revenue Officer at Reseda Group, for an informative discussion on the
importance of collaboration in building a strong and vibrant credit union industry. He has
extensive experience in the credit union industry as the former head of partnerships at the
Michigan Credit Union League (MCUL) as well as managing the Sprint Credit Union
Loehr will share insights and learnings from Michigan State University Federal Credit
Union’s (MSUFCU) efforts in building an ecosystem of collaborative strategic partners
through its award-winning CUSO, Reseda Group. Since its founding in 2021, Reseda Group
has been helping credit unions by discovering and investing in innovative fintech
companies to help make sure best-in-class solutions are available to the industry.
Chief Revenue Officer
Biometrics & Beyond: Multi-Factor Authentication and Fraud Prevention in the Contact Center
An exploration of the challenge with meeting member expectations for streamlined, welcoming credit union contact center interactions, the current threat landscape for fraud and account takeovers, and how to balance risk mitigation with member experience. This session will explore current authentication methodologies, the pros and cons of each option, and the potential impact on member experience associated with adding more security layers. The talk will explore what makes passive voice a leading option for the contact center and IVR based on the current capabilities of technology and adoption rates.
Founder and CEO
7 Ways To Enhance Your Next Strategic Plan
When thinking about developing your next strategic plan, what’s the first topic that comes to mind? Probably more than just a few!
In this presentation, we’ll take a high-level look at simple, creative ways your credit union can be well positioned when developing your next strategic plan.
Digital Experience: Can We Compete?
In this session featuring future service options, including payments, we explore the member experience (MX), what they expect, what’s out there already and competitors you may not know are attracting your members.
Chief Innovation Officer
Corporate America Credit Union
How to Win Wallet Share while Cutting Costs in Operations
In an unreliable economy, cost cutting and employing efficient strategies to grow operating income is imperative. One of the best ways to achieve better returns and higher margins is to focus on existing members with data-driven insights that grow wallet share. Insights from data analytics empower mid-market financial institutions to dig deeper into their local roots, act upon their local knowledge using personalized offers, and find ways to make their branch presence meaningful to a profitable segment of members. When harnessed, this data can be a game changer for regional and community financial institutions to grow market share.
Relationship Manager, Daybreak CIFI
Blue Print for a Cloud Strategy
Join Trellance for a presentation on designing your credit union’s roadmap to digital transformation. The session will include best practices and real-life applications of the building blocks to delivering next-generation banking now. Hugh will share information and options for helping members bank in the ever-expanding digital realm and the security fundamentals to keep those members safe as they do.
Attendees will walk away better prepared to develop their cooperative’s own distinct routes to digital mastery, as well as understand how to take advantage of IT partners like Trellance to keep those pathways smooth along the way.
Join Glia in a high-level demo on how to maximize interactions with your current and future members.