Below are the speakers from the 2022 conference.


We will post the 2023 presenters soon. Please check back.

Ryan Wilson

Vice President of Client Relationships


Ryan Wilson is the Vice President of Client Relationships at Aunalytics. He has more than 20 years of experience in the data and technology field, helping businesses discover products and solutions that increase revenue and improve efficiencies.

Mark B. Wickard

Managing Director of Investments

Credit Union Investment Strategy Group of Oppenheimer & Co.

Since 1986, Mark has been consulting and educating credit unions nationwide. With education as the core foundation of everything he does – his clients become forward thinkers, informed buyers and sellers, and they better comprehend the nuances of investment strategies employed – and therefore are able to keep their boards more informed, educated and prepared for regulatory reviews and audits.

Mark’s team of Fixed-Income professionals brings a unique understanding of the regulatory environment credit unions work in and a comprehensive understanding of the National Credit Union Association’s (NCUA) regulations.

James A. Toliver, CFA

Director of Balance Sheet Strategies

Performance Trust

Jim joined Performance Trust in 2012. With over 30 years of experience in the financial services industry, he brings valuable skills to the firm, including risk management and portfolio management. Prior to joining Performance Trust, Jim built and launched Balance Sheet Solutions IA in 2004 and served as President from 2010-2012. His extensive experience includes the following positions of Chief Risk Officer at Mid-States Corporate Federal Credit Union, Director-Risk & Investments at Alliant Credit Union, and CEO at NARDA Credit Union. He also co-founded the CUNA Investment Certification School and CUNA ALM eSchool. Jim graduated from Arizona State University with a Bachelor of Science degree in finance and securities investment and is a CFA Charterholder. He is Series 7, 24, and 63 registered.

Thomas Shields

VP, Product Enablement


Currently  the dedicated product manager for Connect, a product that leverages the newly created marketing automation platform/stack. Connect combines marketing technology, big data, and proven strategies to revolutionize the effectiveness and reduce the overall cost of client marketing campaigns.

Frank Santucci

Managing Director

Stifel – Credit Union Strategies Group

Frank has more than 36 years’ experience working with credit unions nationwide on balance sheet management issues and regulatory challenges. As the principal author of the ALM model used by Stifel Financial and its Balance Sheet Management Services division, he has in-depth knowledge and insight on effective balance sheet and risk management strategies. Frank is a frequent speaker at regional and national conferences on various ALM and risk management techniques, as well as current industry trends.

April Query

Regional & Community Services Manager

College Foundation of North Carolina

She has been providing free information on college and career readiness, financial aid and financial literacy to communities in North Carolina since 2006. She is a three-time graduate of UNC Wilmington, earning her Bachelor’s degree in Political Science, Master’s degree in Public Administration, and Doctorate in Educational Leadership. Her research areas include American Indian students in North Carolina and financial aid education. She resides in Wilmington with her husband, 5-year-old son, and 1-year old daughter.

Nancy Nesbitt

Executive Vice President & Managing Director


Nancy has extensive experience in commercial and retail real estate market research and analysis, sales projections, site selection, contract negotiations, and project development. Nancy also spent 13 years as a commercial banker, forming and growing a specialty industry unit, for a $30 billion multi-state bank.

Scott McArthur



Scott is a senior executive with over 15 years of general management, sales, marketing, and client services experience. A proven leader possessing a unique combination of both start-up and mature software industry leadership with an ability to implement successful strategies, deliver change and drive business results.

Jennifer Mahoney

Sales Executive


Based out of Raleigh, North Carolina, POPi/o’s Jennifer Mahoney is eager to help Financial Institutions thrive. She’s worked in the financial services industry for the last seven years, and has been on the POPi/o team since their early days. With a keen understanding of the industry, she offers insight and experience, helping Financial Institutions identify opportunities, drive revenue growth, and provide optimal member services through digital means.

Scott D. Knapp, CFA®

Managing Principal

CUNA Mutual Fiduciary Consultants

Scott D. Knapp is the Chief Market Strategist for CUNA Mutual Financial Advisors. He is responsible for development of the firm’s overall investment philosophy and implementation of programs that help institutional and individual investors meet their objectives. He chairs the firm’s Investment Committee that approves strategy and oversees the firm’s investment operations. He is also a member of the firm’s Capital Markets Committee that performs ongoing research on the global economy and financial markets.

Knapp leads an organization of research professionals and portfolio managers who enable financial advisors across the country to provide high-quality asset management and advice-based services to investors in all categories. He is a frequent contributor to trade press and author of several position papers that explore contemporary issues in economics and finance. He is also a regular keynote speaker at economic and investment forums across the country.

Ashish Garg

Co-founder and CEO


As a former Product Manager in high tech, Ashish saw firsthand the changes that Text Messaging was bringing to the enterprise. He founded Eltropy to help Credit Unions improve efficiency, revenue and member engagement with Text Messaging. An MBA graduate from the Wharton School and an engineer by training from BITS Pilani, Ashish spent his early career in high-tech, as a Product Manager working closely with customers from around the world. Ashish saw, first-hand, the changes in customer buying behavior – and the challenges that these changes have brought to traditional marketing, sales and service techniques. That is when the idea of Eltropy was born.

Ashish founded Eltropy with the vision of simplifying the buying experience for customers – and the engagement experience for businesses. What started as an idea, is now a revolution in the making – with customers around 23 countries leveraging Eltropy every day to make better buying decisions by leveraging the power of smartphones, text messaging and curated content.          (805) 453-8379,

Sean Farrell



Sean Farrell is a recognized thought leader in the financial technology and automation space. QDS consults with financial institutions ranging from 10M to 50B in assets on proper ways to align technology, staffing, and client experience.

Mark Cox

President and CEO

Innovative Business Solutions, LLC,

Innovative Business Solutions, LLC, is a Commercial Loan CUSO located in Columbia, SC and wholly owned by 7 credit unions in SC and NC. IBS provides total back office support for a credit union’s commercial lending activities, including credit analysis and recommendations, annual reviews, management of the appraisal process, loan document generation, and servicing. The company also provides consulting services around commercial lending, including lender credit training and sales training, and participation arrangement services for its credit unions. Mark joined IBS in late 2013 after 35 years in commercial banking. After 18 years with Wachovia, where he served in roles on both the credit side and as a commercial lender and an agricultural lender, he joined the real world and was CFO of a large agricultural related company for 5 years. Mark then went back into banking when he joined Regions Bank, where he served in several commercial lending roles over a 10 year period, including commercial & industrial lending and commercial real estate lending, where he handled traditional commercial real estate loans such as office and industrial properties, and was very active in the affordable housing finance arena financing over 10 Low Income Housing Tax Credit projects totaling over $100 million. As a producing City President, he had oversight of both the commercial and consumer sides of the bank and a $400 million portfolio. He finished his banking career with Capital Bank as a commercial lender. A native of Columbia, SC, he has spent his career serving business clients in the Southeast US. Mark is a graduate of the Graduate School of Banking of the South at LSU, the Wachovia Credit Administration School and the RMA Commercial Lending School at East Carolina University.  –  (877) 222-9748

Mike Bechtel

Information Security Analyst

Vizo Financial

Mike Bechtel is an information security analyst for Vizo Financial Corporate Credit Union. As such, he provides incident response planning services, information security risk assessments, security awareness training and information security-related consulting services to credit unions. Prior to his role with Vizo Financial, Mr. Bechtel served as the service and security manager for the IT department of MY CU Services, LLC. At that time, he already had 11 years of experience with information technology and systems, including work with server management, systems administration, PC and end-user support, vendor management, IT management and disaster recovery.

Mr. Bechtel also worked in retail banking for five years in the areas of retail operations, branch management and customer care. Mr. Bechtel holds an associate’s degree in accounting from Harrisburg Area Community College (HACC), in Harrisburg, Pa. He also holds the CompTIA Security+ certification.

Nate Baldasaro


The Element group

With over 20 years of experience in the financial service industry and a background in senior management positions, Nate has covered the nation to help grow thousands of financial institutions through his intuitive merchandising plans, retail and promotional marketing programs, and design-build solutions. Nate holds a BA in Communications from the University of New Hampshire.